The things families always ask us.

Home care agencies provide hands-on care — bathing, meals, personal support. We don't do that work; we coordinate it. Think of us as the family's project manager and advocate: we make sure the home care worker, the doctor, the pharmacy, and the handyman all show up, follow through, and report back. Many of our families use both.

No. We are not a medical provider and never present ourselves as one. What we do is healthcare navigation: booking and attending appointments, making sure questions get asked, writing down what was decided, and following up so the plan actually happens.

One dedicated coordinator — the same person, every visit. Every coordinator holds a clean, current criminal record check and current first aid certification. Your parent will know exactly who is coming and when.

For life-threatening emergencies, 911 is always the first call. Beyond that, we act as your family's reliable first call: we go, assess the situation in person, coordinate the response with providers, and keep your family informed — including afterwards, when follow-up matters most.

British Columbia's Lower Mainland: Vancouver, Burnaby, Richmond, Surrey, the North Shore, Coquitlam, Port Moody, Port Coquitlam, and surrounding communities.

Foundation membership is $495/month (weekly check-in and the Friday family note) and Signature is $795/month (two check-ins weekly plus healthcare navigation and advocacy). Our first ten founding families lock in founding rates — $395 Foundation, $695 Signature — that never increase for as long as they stay. Scope and exact pricing are confirmed at your free consultation, and nothing starts until you say yes. There are no hidden add-ons.

Yes. We work month to month — no long-term contracts and no big upfront commitments. You can pause, adjust scope, or stop as life changes.

Very well — distance families are who we built this for. Consultations happen by video at hours that suit your time zone, communication runs through WhatsApp, WeChat, or email, and every Friday you receive a written report from the coordinator who visited in person that week. See our Family Abroad page for details.

Yes — and that's by design. We work for the senior as much as for the family. We start gently, at their pace, and nothing proceeds without their comfort and consent. Independence is the goal, not the obstacle.

Before we recommend any provider — home care, trades, transport — we check credentials and references. Then we stay involved: we confirm the work happened, follow up on quality, and flag anything that isn't right.